1. ORDER PROCESSING

Orders are typically processed within 2–3 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or outside normal processing hours may begin processing on the next business day.

During periods of high demand, including sales, promotions, product launches, and holidays, processing may take slightly longer than usual.

Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation email with your tracking information.

Please note that processing time is separate from shipping time.

2. SHIPPING & ESTIMATED DELIVERY TIMES

Once your order has been processed and shipped, estimated delivery times will depend on your destination, carrier, customs processing, and selected shipping method.

Our general estimated delivery times are:

International delivery times may vary depending on the destination country's customs procedures and local delivery network.

These delivery estimates begin after your order has been processed and shipped.

All shipping times are estimates and not guaranteed delivery dates.

3. SHIPPING CARRIERS

ReVigor works with established shipping and logistics providers to deliver orders.

Depending on your location and fulfillment center, your package may be shipped using carriers such as USPS, UPS, FedEx, DHL, or another regional or international carrier.

The final carrier may vary depending on your shipping destination, service availability, and logistics requirements.

Fulfillment Location:

[INSERT FULFILLMENT LOCATION / PARTNER]

4. TRACKING YOUR ORDER

Once your order ships, we will send a shipping confirmation email containing your tracking number and, where available, a link to track your shipment.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active or update in the carrier's system.

Tracking information may not update at every stage of transit, particularly for international shipments or when a package is transferred between carriers.

If your tracking information has not updated for an extended period, please contact our customer support team so we can assist you.

5. INTERNATIONAL SHIPPING & CUSTOMS

ReVigor may ship to eligible international destinations.

International orders may be subject to:

Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

ReVigor does not control customs authorities and cannot guarantee how long a shipment will remain in customs.

Customers are responsible for ensuring that the product can legally be imported into and delivered to their destination.

If customs authorities require additional information from you, failure to provide that information may result in delays, return of the shipment, or other delivery issues.

6. DELIVERY CONFIRMATION

Once a carrier marks a package as “Delivered,” the shipment will generally be considered delivered.

If tracking shows your order as delivered but you cannot locate the package, we recommend that you:

If you still cannot locate your package, please contact ReVigor Customer Support.

Although we cannot guarantee replacement of packages confirmed as delivered by the carrier, our team will make reasonable efforts to help you investigate the shipment with the applicable carrier.

7. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Please carefully review your shipping information before completing your order.

You are responsible for providing a complete and accurate delivery address.

This includes:

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been handed over to the carrier.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping or reshipping charges may apply.

ReVigor is not responsible for delays, failed deliveries, or losses caused by incorrect shipping information supplied during checkout, except where otherwise required by applicable law.

8. DAMAGED, DEFECTIVE OR MISSING ITEMS

Please inspect your ReVigor order after delivery.

If your package arrives damaged, your ReVigor device appears to have been damaged during shipping, or an item is missing from your order, please contact Customer Support within 7 days of delivery.

To help us investigate your claim, please provide:

Please keep the product and original packaging while your claim is being reviewed.

Depending on the circumstances and applicable policy, we may provide a replacement, replacement component, refund, or another appropriate resolution.

9. LOST PACKAGES

If your tracking information indicates that your package has stopped moving or appears to have been lost in transit, please contact our Customer Support team.

We may work with the shipping carrier or fulfillment provider to investigate the shipment.

Carrier investigations can take time, particularly for international shipments.

If the carrier confirms that the package was lost in transit, we will determine the appropriate resolution in accordance with our policies and applicable consumer law.

10. SHIPPING DELAYS

Shipping and delivery estimates are provided as guidelines and are not guaranteed.

Delivery may be delayed because of circumstances outside ReVigor's reasonable control, including:

ReVigor is not responsible for delays caused solely by third-party carriers, customs authorities, or circumstances outside our reasonable control.

However, if your order has not arrived within 30 days after shipment, please contact our Customer Support team so we can review the tracking information and assist you.

11. REFUSED OR UNCLAIMED PACKAGES

If you refuse delivery or fail to claim a package from the carrier, postal service, customs office, or designated pickup location, the package may be returned to us or our fulfillment partner.

Where permitted by applicable law, additional shipping charges, return-to-sender charges, customs fees, or reshipping costs may apply.

Any refund eligibility for refused or unclaimed packages will be determined according to our Return and Refund Policy.

12. FRAUD PREVENTION & ORDER VERIFICATION

To protect our customers and prevent unauthorized transactions, ReVigor reserves the right to review orders for potential fraud or payment irregularities.

For certain orders, particularly unusually large, high-value, or suspicious transactions, we may request additional information to confirm the purchaser's identity, payment authorization, or shipping address.

If we are unable to verify an order or reasonably determine that a transaction may be fraudulent or unauthorized, we may cancel the order and issue an appropriate refund.

These measures are designed to protect both our customers and ReVigor from unauthorized transactions.

13. ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, contact Customer Support as soon as possible after placing it.

We will make reasonable efforts to accommodate your request.

However, once an order has entered fulfillment, been packed, or been handed over to the shipping carrier, we may no longer be able to modify or cancel it.

If your order has already shipped, the applicable terms of our Return and Refund Policy will apply.

14. MULTIPLE PACKAGES

In some cases, products or accessories within the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive more than one tracking number and your packages may arrive on different dates.

A partial delivery does not necessarily mean that an item is missing. Please check your shipping confirmation and tracking information before contacting Customer Support.

15. RETURNS

This Shipping & Delivery Policy covers the delivery of your ReVigor order.

Returns, refunds, money-back guarantees, exchanges, and warranty claims are governed separately by our Return and Refund Policy and any applicable Warranty Policy.

Because ReVigor is an intimate personal-use device, specific hygiene restrictions may apply to products that have been opened or used.

Please review our Return and Refund Policy before returning a product.

Do not send a product back to the address shown on your shipping label unless instructed to do so by ReVigor Customer Support.

16. CONTACT US

If you have questions about your shipment or need assistance with an order, please contact:

ReVigor Customer Support

Response Time

Our support team typically responds within 24–48 hours. We appreciate your patience and will get back to you as soon as possible.

When contacting us about an existing order, please include your order number and the email address used to place the order so our team can assist you more efficiently.

17. POLICY ALIGNMENT

This Shipping & Delivery Policy should be read together with our:

If there is a conflict between this Shipping & Delivery Policy and another policy concerning a matter specifically governed by that other policy, the more specific policy will apply to the extent permitted by applicable law.

ReVigor reserves the right to update this Shipping & Delivery Policy from time to time.